Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@themerryhare.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@themerryhare.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@themerryhare.com.

Return and Exchange Policy

At The Merry Hare, your satisfaction is our top priority! If you're not completely in love with your purchase, we’re here to help. Below you’ll find our return and exchange policy, designed to make the process as smooth as possible.

Eligible Items for Return

  • Items must be returned within 30 days of the delivery date.
  • To be eligible for a return, items must be:
    • Unworn, unused, and unwashed.
    • In their original packaging with all tags attached.
    • Non-damaged and free from signs of wear (no stains, odors, or alterations).

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale items or items marked as final sale.
  • Gift cards.
  • Custom or personalized items.
  • Home goods or clothing that is used, missing original packaging, or damaged after delivery.
  • Body care, Pantry and Scent Shop items are not eligible for return or exchange.

Return Process

Initiate Your Return:  Email us at sales@themerryhare.com with your order number and the items you wish to return.  Include photos if the item is damaged or defective.

Receive Return Authorization:  Once your return is approved, we’ll provide a return authorization number and shipping instructions.

Ship Your Return:  Package your items securely and include your return authorization number.  Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds

  • Refund Method: Refunds will be processed to your original payment method.
  • Processing Time: Allow 5-7 business days after we receive your return for the refund to appear on your account.
  • Original shipping fees are non-refundable unless the return is due to an error or defective item.

Exchanges

  • Exchanges are processed as a return + new order.
  • Place a new order for the desired item, and we’ll process your return separately.
  • If the item is defective or damaged, we’ll exchange it free of charge or refund you if the item is unavailable.

Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 7 days of delivery at sales@themerryhare.com.
  • Include your order number and clear photos of the issue. We’ll arrange for a replacement or full refund.

Store Credit Option

  • Prefer store credit? Let us know, and we’ll issue a gift card instead of a refund, so you can shop again at your convenience.

Additional Notes

  • We recommend using a trackable shipping method for returns, as we cannot be responsible for items lost in transit.
  • Returns that do not meet our policy requirements will not be accepted and will be returned to the customer at their expense.

We’re here to make things right! If you have any questions or need assistance, reach out to us at sales@themerryhare.com. Thank you for shopping with The Merry Hare —we appreciate your support!

— The Merry Hare Team